Terms and Conditions

Welcome to Ablan Chocolatier. By accessing or using our website, products, or services, you agree to be bound by the following Terms and Conditions. Please read them carefully before proceeding.

1. General

These Terms apply to all visitors and users of www.ablanchocolatier.com. By accessing our site or placing an order, you agree to comply with these Terms and all applicable laws.

We reserve the right to update or change these Terms at any time. Continued use of our services after such changes implies your acceptance of the new Terms.

2. Orders and Payments

• All orders placed are subject to product availability and acceptance by Ablan Chocolatier.

• Prices are listed in [AED] and include applicable taxes unless otherwise noted.

• We accept secure online payments through approved third-party providers.

• Ablan reserves the right to cancel or refuse any order due to pricing errors, suspected fraud, or product unavailability.

3. Shipping and Delivery

• Delivery timelines may vary depending on location, weather, or external conditions.

• We are not responsible for delays caused by third-party couriers.

• Please ensure all delivery information provided is accurate. Ablan will not be liable for lost or misdelivered packages due to incorrect details.

• For bulk or customized orders (e.g., corporate or wedding gifts), timelines and conditions will be discussed upon order confirmation.

4. Returns and Refunds

Due to the perishable nature of chocolate, we do not accept returns or exchanges unless the product is damaged or incorrect upon arrival.

If you receive an incorrect or defective order, please contact us within 24 hours of delivery at orders@ablanchocolatier.com, including a photo and order number.

Approved refunds will be processed through the original payment method within a reasonable period.

5. Product Information

We strive to ensure that all product descriptions, images, and pricing are accurate and up to date. However, slight variations in packaging, color, or decoration may occur due to handcrafting and seasonal ingredients.

Allergen and ingredient information is available on our packaging and website. It is the customer's responsibility to review these before consumption.

6. Intellectual Property

All content on www.ablanchocolatier.com including logos, images, text, designs, packaging, and graphics is the property of Ablan Chocolatier and protected by intellectual property laws.

You may not reproduce, distribute, or use any content without our prior written consent.

7. Promotions & Offers

Any promotional offers or discount codes are subject to availability and cannot be combined unless specifically stated. We reserve the right to cancel promotions without notice.

8. Customized and Corporate Orders

For personalized gifts, bulk orders, or corporate arrangements, customization options and timelines will be confirmed via written agreement. Ablan reserves the right to reject inappropriate or offensive personalization requests.

9. Limitation of Liability

To the fullest extent permitted by law, Ablan Chocolatier will not be liable for any indirect, incidental, or consequential damages arising from:

• Use of or inability to use our products or website

• Delays in delivery or service interruptions

• Misuse of our products beyond their intended use

10. Privacy and Data Protection

By placing an order or using our services, you consent to our collection and use of your personal information in accordance with our Privacy Policy.

We are committed to protecting your data and using it only for the purpose of providing a smooth shopping experience.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from these Terms or use of our services shall be resolved exclusively in the courts of the UAE.

12. Contact Information

For questions, concerns, or support, you may contact us at:

Ablan Chocolatier
Email: support@ablanchocolatier.com
Website: www.ablanchocolatier.com